Returns & Refunds

To request a return or report a problem, email [email protected] with your order number.

DAMAGED OR INCORRECT PRINTS
If your print arrives damaged, has a printing defect, or differs from your order, please contact us promptly. Include photos of the print and packaging where possible so we can investigate and arrange an appropriate replacement or refund.

Please report issues within 30 days of delivery to help us process a claim with our printing partner. This request does not limit your statutory rights. Please contact us before returning an item.

CHANGE OF MIND
For eligible purchases, you have the right to notify us of your cancellation within 14 days of receiving your print, then return it within 14 days of notifying us.

Standard prints remain eligible even when produced to order. Clearly personalised products may be excluded from this right.

Please email [email protected] before sending your print back so we can provide return instructions.

RETURN ADDRESS
Returns should be sent to our registered address listed on the Contact & Company Information page.

You are responsible for direct return shipping costs for change-of-mind returns.

Refunds include the product price and the original standard delivery charge where required by law. Any additional cost for an upgraded delivery service is excluded. We may withhold the refund until we receive the returned print or evidence that it has been sent back.

You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the print.

YOUR RIGHTS
This policy does not limit your statutory consumer rights.